Shipping
We offers free shipping across Canada (excluding remote territories) . Most in stock items takes 10-14 days to arrive. You can track your order via carrier tracking number or by contacting us through email.

Returns
Rug Nation have a 30-day return policy. This means that you can request a return within 30 days from the date you received the item.
To be eligible for a return, item must be in the same condition you received it, unused and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at info@rugnation.ca
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. We will find the lowest available rate to minimize the return shipping costs that will be deducted from your refund amount. Items returned without prior request for return will not be accepted.

Damages and Issues
Please review your order upon receiving and if the item is defective, damaged or you have received the wrong item, please contact us immediately so that we can evaluate and resolve the issue.

Exchanges
The easiest way to ensure you get what you want is to return the item you have and once the return is accepted, purchase a new item separately.

Refunds
 After we receive and inspect your return, we will notify you and let you know if your refund has been approved. If approved, a refund will be automatically issued to the original payment method. Please note that it may take some time for your bank or credit card company to process and send your refund.